Refund Policy
Last updated: October 21, 2026
This Refund Policy applies to digital products offered under the Becoming 366 brand.
Becoming 366 is a brand operated by:
A DIGITAL, obrt za usluge i izdavaštvo, vl. Anita Kaštelančić
Sv. Martina 105
Podstrana – Sveti Martin
Croatia
Email: hello@becoming366.com
1. Digital Products
Becoming 366 currently sells digital products, including downloadable planners, printable materials and other digital resources, as well as The Letter Vault digital service.
These are digital products and no physical product will be shipped unless a particular product listing expressly states otherwise.
Please review the product description, included files, formats and compatibility information carefully before purchasing.
2. Purchase Channels
Becoming 366 digital products may be purchased through different channels, depending on the product.
2.1 Purchases through Etsy
Some Becoming 366 products are purchased and delivered through Etsy.
When you purchase through Etsy, your transaction and digital delivery are processed through Etsy and are also subject to Etsy’s applicable terms, policies and checkout process.
2.2 Direct purchases of The Letter Vault
The Letter Vault may be purchased directly on becoming366.com. Payment for those purchases is processed via Stripe Checkout.
After payment, access to The Letter Vault is provided as described at purchase. The Letter Vault is a digital service for writing, sealing, storing and scheduling future digital delivery of letters; it is not an Etsy file download and is not covered by the Etsy download sections below (sections 3–8) except where a sentence expressly says it also applies to Letter Vault.
Before checkout, purchasers are asked to request that the service begin immediately after purchase (access credentials by email). That request is recorded with the Stripe Checkout Session so we can start providing access. Sending an access code does not, by itself, remove the Letter Vault withdrawal terms below or other mandatory consumer rights.
Withdrawal within 14 days. If you give notice of withdrawal from a Letter Vault purchase within 14 days of the purchase, we refund 100% of the amount paid, with no deduction for partial use. The refund is processed manually through Stripe within the period required by applicable law. There is no automatic refund and no self-service refund button in The Letter Vault.
After 14 days. We do not offer voluntary refunds merely for a change of mind. Other statutory rights remain, including remedies for a defective or non-conforming service and any longer or different deadline the law may provide in specific cases.
After a valid withdrawal, we securely stop Vault access and future letter delivery, and handle related personal data as described in our privacy notices. The withdrawal form does not by itself wipe letter content or send cancelled letters.
Please keep these paths distinct for Letter Vault:
- Withdrawal from the purchase — use Withdraw from this contract. Submitting the form gives notice; we email a confirmation of receipt with your details and the date and time of submission.
- Service problem / non-conformity — contact us under section 9 if the service is defective or does not match what was sold.
- Cancel a sealed letter — inside the Vault; stops future delivery of that letter and is not by itself a purchase withdrawal or a refund.
Further Letter Vault service terms are described in Letter Vault Privacy & Safety.
3. Returns and Exchanges (Etsy / downloadable files)
Because digital download products cannot be physically returned or exchanged in the same way as physical goods, the following applies to those downloadable products (including Etsy listings). This section does not describe Letter Vault Stripe purchases.
Etsy does not provide standard return or exchange settings for digital listings.
Where applicable, the Etsy checkout process may ask buyers purchasing digital content to consent to immediate access or delivery and acknowledge the effect this has on their statutory right of withdrawal.
Any statutory rights that cannot legally be excluded remain unaffected by this Refund Policy.
4. Change of Mind (downloadable / Etsy products)
For downloadable products (including Etsy), and subject to applicable consumer law and any rights that cannot legally be waived, refunds are generally not provided simply because a buyer:
- changes their mind after obtaining access to or downloading the digital product;
- decides they no longer want or need the product;
- purchases the product by mistake;
- does not use the product;
- expected a physical product where the listing clearly identified the product as a digital download; or
- lacks compatible software or equipment where the relevant requirements were clearly stated before purchase.
Nothing in this section removes any mandatory consumer right that applies in the buyer’s circumstances.
5. Problems With Your Digital Product
Downloadable / Etsy files. We want you to receive the product that was described and purchased. Please contact us if:
- the file is corrupted or cannot be opened despite using appropriate compatible software;
- a file that should have been included is missing;
- you received the wrong file;
- the digital product is materially different from its description; or
- another genuine technical problem prevents you from accessing or using the purchased files as described.
Where reasonably possible, we may first attempt to resolve the issue by providing technical assistance, a corrected file or a replacement copy.
Letter Vault. If the Letter Vault service is defective or does not conform to the contract, contact us under section 9. That is separate from withdrawing from the purchase for a change of mind and separate from cancelling a sealed letter inside the Vault.
Where applicable law gives you a right to another remedy, including a refund, those rights remain unaffected.
6. Download and Device Issues
Before purchasing, please check the product description for information about file formats, printing, software or device compatibility.
Becoming 366 cannot guarantee compatibility with software, applications, printers or devices that are not stated as supported in the relevant product description.
Please note that Etsy’s method of accessing digital downloads may differ depending on the device or platform being used.
If you experience difficulty locating or downloading a purchase through Etsy, please first review the download information available through your Etsy account or contact us for assistance.
7. Duplicate Purchases
If you accidentally purchase the exact same digital product more than once, please contact us as soon as possible.
We will review duplicate-purchase requests individually and, where appropriate and technically possible, may refund the duplicate transaction.
8. Unauthorised Sharing or Misuse
Refunds will not be provided as a means of obtaining digital files for free after downloading, copying, distributing or otherwise using them in violation of the applicable licence or our Terms of Use.
Unauthorised sharing, resale or redistribution of Becoming 366 digital products is prohibited.
This section does not affect any statutory rights that cannot legally be excluded.
9. How to Request Help
For purchases made through Etsy, you may contact us through Etsy’s order-help or messaging system.
For direct Letter Vault purchases on becoming366.com, contact us by email and include enough information to identify the purchase (for example the purchase email address and approximate purchase date).
You may also contact:
Please provide enough information for us to identify the relevant purchase and understand the issue.
Do not send payment-card information by email.
10. Refund Processing
Etsy / downloads. Where a refund is required or approved for an Etsy purchase, it will normally be processed through Etsy using the payment and refund mechanisms available for the original transaction. Processing times after a refund is issued may depend on Etsy, the payment provider and the buyer’s financial institution.
Letter Vault (Stripe). Letter Vault refunds under section 2.2 (including a timely 14-day withdrawal refund of 100% of the amount paid) are processed manually through the Stripe Dashboard for the original Checkout Session, within the period required by applicable law. There is no automatic refund and no self-service refund button in The Letter Vault. After Stripe issues the refund, arrival of funds may still depend on Stripe and the buyer’s financial institution.
11. Consumer Rights
Nothing in this Refund Policy is intended to exclude, restrict or replace rights or remedies that a consumer has under mandatory applicable consumer-protection law.
For Letter Vault, section 2.2 states our withdrawal refund practice (100% within 14 days of purchase when notice is given in time; no voluntary change-of-mind refunds after that period). Other statutory rights, including rights relating to digital content or services that are defective or do not conform to the contract, and any longer or different deadline the law may provide in specific cases, remain unaffected.
Purchasing The Letter Vault, requesting that the service begin immediately, receiving an access code, sealing a letter, or using Vault features does not by itself waive rights that cannot legally be waived.
12. Changes to This Policy
We may update this Refund Policy if our products, sales platforms, business practices or applicable legal requirements change.
The “Last updated” date at the top of this page indicates the latest revision.
A policy change will not remove rights that a buyer already has under applicable law in relation to an earlier purchase.
13. Contact
If you have questions about this Refund Policy or need assistance with a Becoming 366 digital product, contact:
A DIGITAL, obrt za usluge i izdavaštvo, vl. Anita Kaštelančić
Operating the Becoming 366 brand
Sv. Martina 105
Podstrana – Sveti Martin
Croatia
Email: hello@becoming366.com
Please also review our Terms of Use and Privacy Policy.